FAQ’s
Most frequently asked questionsShopping Basics
What Shipping Methods Are Available?
We offer a variety of shipping methods to suit your needs, ensuring your shopping experience is convenient and efficient:
1. Standard Shipping
- Reliable and cost-effective delivery option.
- Delivery time: Typically 5-7 business days depending on your location.
2. Express Shipping
- Faster delivery for when you need your items quickly.
- Delivery time: 2-4 business days. Additional charges may apply.
3. Same-Day/Next-Day Delivery (Available in select locations)
- Ideal for urgent purchases.
- Delivery time: Same day or the next day, depending on the cutoff time.
4. Cash-on-Delivery (COD) Shipping (Available for eligible locations)
- Pay upon receiving your order.
Our logistics partners ensure that your orders are handled with care and delivered securely. You can track your shipment using the tracking link provided after dispatch.
What are your shipping policies?
1. Delivery Locations
- We deliver across India. Availability may vary based on your location.
2. Shipping Charges
- Standard Shipping: Free for orders above a certain amount (specified at checkout). Charges apply for smaller orders.
- Express Shipping: Additional charges apply, displayed during checkout.
- International Shipping: Charges depend on the destination and package weight.
3. Delivery Time
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-4 business days.
4. Order Tracking
- Once your order is shipped, you will receive a tracking link to monitor your package’s status.
What are your return policies?
1. Eligibility for Returns
- Returns are accepted within 10 days of delivery.
- Items must be unused, unwashed, and in their original packaging with tags intact.
2. Non-Returnable Items
- Certain items like innerwear, customized products, or clearance sale items may not be eligible for returns.
3. Return Process
- Initiate a return request through our website or customer service.
- Choose a pickup option or drop off the product at the nearest courier location.
4. Refund Policy
- Refunds are processed within 5-7 business days after the returned product passes quality checks.
- Refunds are issued via the original payment method.
5. Exchange Policy
- Exchanges are subject to size and availability. If unavailable, a refund will be processed.
Do You Ship Internationally?
At this time, we do not offer international shipping. Our services are currently limited to customers within India.
We are continually working on expanding our reach and hope to offer international shipping in the future. Stay tuned for updates!
For any further queries, feel free to contact our customer support team.
Payments
What Payment Methods Are Accepted?
We offer a variety of secure and convenient payment options to enhance your shopping experience:
1. Credit/Debit Cards
Visa, MasterCard, RuPay, American Express, and more.
2. Net Banking
Supported by major Indian banks for quick and seamless payments.
3. UPI (Unified Payments Interface)
Payments through apps like Google Pay, PhonePe, Paytm, and BHIM.
4. Wallets
Digital wallet payments via Paytm, Amazon Pay, Mobikwik, and others.
5. Cash on Delivery (COD)
Available for select pin codes. Additional charges may apply.
All transactions are processed through secure gateways to ensure your payment information remains safe.
Do you accept international credit cards?
Currently, we do not accept international credit cards. Our payment options are limited to Indian-issued credit and debit cards, along with other local payment methods.
We are constantly working to improve our services, and we hope to offer international payment options in the future. Thank you for your understanding!
For any further inquiries, please feel free to reach out to our customer support team.
Do you charge sales tax on any item?
Yes, we charge applicable sales tax (GST) on all items as per Indian regulations. The tax is calculated based on the total value of your order, including the cost of the products and any shipping charges.
The exact GST rate depends on the product category, and this will be clearly reflected in your order summary during checkout.
For international orders, customs duties and taxes may apply depending on the destination country. These charges are separate from our sales tax and are the responsibility of the customer.
If you have any further questions about taxes or need clarification, feel free to contact our customer support team.
Shipping & Returns
I want to return my purchase! What do I do?
We want to make the return process as smooth as possible for you. Here's how you can return your purchase:
1. Check Return Eligibility
- Returns are accepted within 7-15 days from the delivery date.
- The item must be unused, unwashed, and in its original packaging with all tags intact.
- Some products, like customized items or sale/clearance goods, may not be eligible for return.
2. Initiate the Return
- Log in to your account on our website and go to the "Order History" section.
- Select the item(s) you wish to return and click "Return Request."
- Alternatively, you can contact our customer support team for assistance in initiating the return.
3. Return Shipping
- You can either choose a pickup option (available in certain locations) or drop off the item at a nearby courier service.
- Return shipping costs may apply, depending on your location and the reason for the return.
4. Return Confirmation and Refund
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.
- Refunds will be processed to your original payment method or as store credit (depending on your preference). Refunds generally take 5-7 business days to be processed.
If you need any help with the process or have any questions, our customer support team is here to assist you.
How long does it take for me to get a refund?
Once your returned item is received and inspected, we aim to process your refund as quickly as possible. The typical timeline is:
1. Return Processing Time
- Once your return is received, it generally takes 3-5 business days for our team to inspect the item and approve the return.
2. Refund Issuance
- After approval, your refund will be processed to your original payment method.
- Refunds to bank accounts, credit/debit cards, or wallets may take 5-7 business days depending on your bank or payment provider.
Please note that the processing time may vary based on your payment method and the bank’s refund policies.
If you have any questions or concerns regarding your refund, feel free to contact our customer support team.
How Can I Cancel Or Change My Order?
We understand that sometimes plans change, and you may need to cancel or modify your order. Here's what you can do:
1. Order Cancellation
- If your order hasn't been processed or shipped yet, you can cancel it directly from your account under the "Order History" section.
- Alternatively, you can contact our customer support team as soon as possible to request cancellation.
- Please note: Orders that have already been shipped cannot be canceled.
2. Order Modifications
- Once an order is confirmed, we are unable to change items, sizes, or addresses directly. However, you can cancel the order and place a new one with the desired changes.
- If you need to change the shipping address, contact us immediately, and we will try to assist if the order hasn’t been dispatched yet.
For any cancellations or changes, please reach out to our customer support team at the earliest to ensure a smooth process.
How can I get assistance if I need it?
We’re here to help! If you need assistance, you can contact our customer support team through any of the following methods:
1. Customer Support Contact Form
- Visit our website and go to the "Contact Us" section to fill out our support form. Our team will get back to you as soon as possible.
2. Email Support
- You can email us at meera.wearezee@gmail.com. We typically respond within 24-48 hours during business days.
3. Phone Support
- Reach out to our customer service team by phone at +91 816 001 1075. Our support hours are from Mon-Sat 10am to 6pm.
4. Social Media
- You can also connect with us on our social media channels. Send us a message, and we will assist you promptly.
No matter the method, our customer support team is here to ensure you have a smooth and enjoyable shopping experience. Feel free to reach out for help with orders, returns, or any questions you may have!